Final sales and customer-requested refunds

All purchases are final. Customer-requested cancellations, changes of plans, and failure to attend are not refundable, except where applicable law requires otherwise. You may email contact-us@volpetech.com to ask CoverMe to review your circumstances. Requests are not guaranteed and may be denied or shared with the event organizer for review.

Event cancellation or unexpected venue closure

If the organizer cancels the event, or the venue unexpectedly closes and the event cannot take place as scheduled, you will receive a full refund of the amount paid, including the CoverMe service fee.

Rescheduled events

If an event is rescheduled, we will notify you and let you choose whether to accept the replacement date or receive a full refund, including the CoverMe service fee. Your notice will state the response deadline and timezone.

Entry requirements and denied admission

Clearly disclosed entry requirements apply. If you meet those requirements but are wrongly denied admission, contact CoverMe for review. A full refund, including the service fee, will be provided if review confirms the denial was improper.

Refund processing

Refunds are returned to the original payment method. Bank processing times vary. A refunded or canceled ticket cannot be used for admission. This policy does not limit rights or remedies provided by applicable law.